Refund policy

Return, Cancellation & Refund Policy

Every Reflections Jewelers piece is custom made to order. Please read this policy before placing your order.

Production and Shipping Time

Your order will ship within 45 days of the date it is placed. If we expect any delay, we will notify you by email and you may choose either to wait for your order or to cancel it for a full refund.

Cancellations

Because work on your piece begins as soon as your order is placed, orders cannot be cancelled once production has started, except as described here. If your order has not shipped within 45 days of the order date, you may cancel it and receive a full refund to your original payment method.

Design Approval and Final Sale

Before production begins, you review and approve the design of your piece. Because each piece is then made specifically for you, all sales are final once your order has been delivered. We do not accept returns, exchanges or refunds for delivered items, including for a change of mind, a different ring size or a change in style preference.

Defective, Damaged or Incorrect Items

If your item arrives defective, damaged or different from what you ordered, please email info@reflectionsjewelers.com within 14 days of delivery with your order number and clear photos. We will repair or remake the item at no cost to you.

Refunds

Refunds for orders cancelled under the 45-day policy above are issued to your original payment method within 7 business days. Your bank or card issuer may take a few additional days to post the credit.

Questions

If you have any concern about your order, please contact us at info@reflectionsjewelers.com or (714) 470-7371 before opening a dispute with your bank. We will always do our best to resolve it quickly.